30-Day Return Policy
Thanks for shopping at FanFave.com where we make products that last and are layered to perfection. If you find that this is not the case, please don’t hesitate to contact us within 30 days of your purchase to exchange or refund your order. We will go ahead and provide a return label to make your return process easy. Please contact us at (909) 975-4999 or email at [email protected]
Purchases from 3rd Party Vendors:
If your FanFave product was purchased through a 3rd party retailer, our 30-day warranty does not apply. All returns and exchanges must be made through the retailer you originally purchased your product from.
Defects on Products
In circumstances where you consider that a product is defective, you should promptly contact us at (909) 975-4999 or email us at [email protected] with details of the product and the defect. Once you have received an RMA #, you can send the item you consider defective to:
FanFave
Returns Department
285 S Dupont Ave Unit #104
Ontario, CA 91761
WE DO NOT ACCEPT WALK-IN RETURNS
Refund or Exchanges
Upon receipt of the returned product, we will fully examine it and notify you within a few business days and you shall receive a replacement or a refund depending on what you have chosen. If you want to inquire about the status of your order please have your order number ready and contact us at (909) 975-4999 or email us at [email protected]